Frequently Asked Questions
How Do I Make an Appointment?
If you’re a new student at Northwestern University and classes haven’t started yet, you must call us or visit us in person to schedule your first visit. We need to mark you as a student in the system, which lets you schedule care through MyNM, our patient portal.
After classes start, you will automatically be marked as a student and can choose the scheduling method that works best for you:
How Do I Make an Appointment in MyNM?
How do I know what immunizations I need to meet Northwestern's Immunization Requirements?
Northwestern University's Health Information Management Services (HIMS) Department manages the University's immunization requirements. NM Student Health Service (NMSHS) can give you any immunizations or run tests needed to meet those requirements once HIMS determines what you need. NMSHS staff will ask to see the message from NU HIMS listing what you need to meet your requirements. Without this message, NMSHS will not be able to administer vaccines or run blood tests. If you have questions about the requirements, please reach out to the NU HIMS department.
What if I miss my class due to illness?
NM Student Health Service follows Northwestern University’s Academic Work Missed for Medical Reasons policy. Notes excusing students from class are given based on our clinicians’ evaluation of symptoms and current illness. As such, and in-line with the policy, retroactive notes will not be written. If you believe you are ill and cannot attend class, you must be seen by a clinician the same day. Faculty acceptance of class notes is at their own discretion and per policy/syllabi. See the policy for further details.
I’m Under 18. What Do I Need to Be Seen at Student Health Service?
You need both of these forms before we can provide you with care:
I Have a Question About My Bill. Who Can I Call?
How Can I Get My Medical Records?
Do I Need to Have NU-SHIP?
No, you do not need to have NU-SHIP to visit us for care. We can see any eligible Northwestern University students. no matter what insurance you have. See which insurance plans we are in-network with. Also, see what your Health Fee covers.
What Does My Health Fee Cover?
The fee fully covers certain services.
For services not covered by the fee, we will bill the insurance plan we have on file for you. If we billed your insurance for services, you may have to pay some costs, such as a co-payment. Contact your insurance to check what they cover.
If you have NU-SHIP, any services provided in our office are fully covered by your insurance and you will not have to pay anything.
If you’re a new student at Northwestern University and classes haven’t started yet, you must call us or visit us in person to schedule your first visit. We need to mark you as a student in the system, which lets you schedule care through MyNM, our patient portal.
After classes start, you will automatically be marked as a student and can choose the scheduling method that works best for you:
- Call us at 847.491.8100.
- Schedule through MyNM.
- Visit us in person at Searle Hall, 633 Emerson Street in Evanston.
How Do I Make an Appointment in MyNM?
- Visit MyNM or download the MyNM® app.
- In the Schedule an Appointment section, choose Student Health Services.
- Answer the questions through to schedule your appointment.
How do I know what immunizations I need to meet Northwestern's Immunization Requirements?
Northwestern University's Health Information Management Services (HIMS) Department manages the University's immunization requirements. NM Student Health Service (NMSHS) can give you any immunizations or run tests needed to meet those requirements once HIMS determines what you need. NMSHS staff will ask to see the message from NU HIMS listing what you need to meet your requirements. Without this message, NMSHS will not be able to administer vaccines or run blood tests. If you have questions about the requirements, please reach out to the NU HIMS department.
What if I miss my class due to illness?
NM Student Health Service follows Northwestern University’s Academic Work Missed for Medical Reasons policy. Notes excusing students from class are given based on our clinicians’ evaluation of symptoms and current illness. As such, and in-line with the policy, retroactive notes will not be written. If you believe you are ill and cannot attend class, you must be seen by a clinician the same day. Faculty acceptance of class notes is at their own discretion and per policy/syllabi. See the policy for further details.
I’m Under 18. What Do I Need to Be Seen at Student Health Service?
You need both of these forms before we can provide you with care:
- Northwestern Medicine 2026 Universal Consent Form: This must be signed by a parent or legal guardian and witnessed by another adult.
- Designation of MyNM Proxy (Full Access) for an Adolescent Patient Age 12-17: This must be completed and signed by you and your parent or legal guardian.
I Have a Question About My Bill. Who Can I Call?
- For bills from Northwestern Medicine, please call the Northwestern Medicine Billing Department at 855.964.2866.
- If you cannot afford your bill from Northwestern Medicine, please call Northwestern Medicine Financial Counseling at 800.423.0523.
How Can I Get My Medical Records?
- To request a copy of your records for services provided by Northwestern University Student Health before December 11, 2021, please email [email protected].
- For records of services provided after December 11, 2021, use MyNM or one of these other ways.
Do I Need to Have NU-SHIP?
No, you do not need to have NU-SHIP to visit us for care. We can see any eligible Northwestern University students. no matter what insurance you have. See which insurance plans we are in-network with. Also, see what your Health Fee covers.
What Does My Health Fee Cover?
The fee fully covers certain services.
For services not covered by the fee, we will bill the insurance plan we have on file for you. If we billed your insurance for services, you may have to pay some costs, such as a co-payment. Contact your insurance to check what they cover.
If you have NU-SHIP, any services provided in our office are fully covered by your insurance and you will not have to pay anything.